Training

ITEMS have developed and delivered training courses and programmes to many organisations for all Service Management training requirements, including both formal and informal training sessions.  The list below contains some of the courses we have provided for our Service Management clients.  For further details of these services please contact us:

ITIL V2 to V3 Bridging Course	Details to come soon
ITIL Version 3 Foundation Course (3 Days)	A 3 day course aimed at those individuals or companies who are either new to ITIL or require a basic understanding of the terminology and concepts in the IT Infrastructure Library, leading to the Foundation Certificate in Service Management.   For details of the course outline click here.
ISO/IEC 20000 Auditor training (2 Days)	ITEMS was one of the first organisations to achieve accreditation to deliver the itSMF Auditor course.  (successful completion of the course leads to the ISO/IEC 20000 Auditor certificate).  For details of the course outline click here.  The Foundation Certificate in Service Management is a pre-requisite for this course.
ISO/IEC 20000 Consultant training (3 Days)	ITEMS was one of the first organisations to achieve accreditation to deliver the itSMF Consultant course.  (successful completion of the course leads to the ISO/IEC 20000 Consultant certificate). For details of the course outline click here.  The Foundation Certificate in Service Management is a pre-requisite for this course.
Workshops and seminars:  ITIL and ISO/IEC 20000	Customised workshops and seminars tailored for individual organisation’s specific requirements on all aspects of both ITIL and ISO/IEC 20000, including the coaching and development of the organisation’s own staff. This includes facilitated workshops aimed at specific processes and process teams. If you require a workshop or seminar, please contact us to discuss your requirements.
One Day Overviews	Standard and customised one day overviews for ISO/IEC 20000 and ITIL aimed at both senior managerial staff and technical staff.  If you require a one day overview please contact us to discuss your requirements.